Frequently Asked Questions

All of our products are careful selected to ensure that they meet the current requirements of Directive 4911 (Packages sent or brought to the facility). These requirements are subject to change without notice so If your are unsure if an item is acceptable please contact the facility prior to placing your order to make sure the item is allowed as different facilities may have different requirements for acceptable merchandise.

• Our packages are shipped Monday through Friday with a 1-3 day expected delivery time to the facility. Delivery times may vary based to product availability or carrier backups.

• Once your order is shipped you will receive a confirmation email containing tracking information and the expected delivery date.

Once your package is delivered, you will receive a delivery confirmation to the email address you provided

• Inmate may receive 2 packages a month containing food stuff for a total of 40 pounds. Food packages from both visitors and sent through the mail are included in the 40 pound weight limit.

• As part of our commitment to providing excellent customer service Mamas Package Program Inc. offers a 15 day return policy. Orders returned within the 15 day period that are eligible for a refund will be inspected to ensure they are NEW, UNUSED, UNDAMAGED or DEFECTIVE, and processed within 5 business days of receipt of eligible items. CIG Essentials has the right to reject any items that do not meet eligibility for return and you will NOT receive a credit for rejected items. Once your refund is processed you will notified regarding the acceptance or denial of exception of items via email or paper mail.

• Because orders are process as soon as they are received we ask that any modifications or cancellations be made immediately within 24hs by phone or email.

• Cancellations, modifications or inquiries should be e-mailed to contact@mamaspackageprogram.com or phoned in to (877)780- 0366 Monday through Friday 9:00 AM through 5:00 PM Eastern Time. We will do our best to assist you.