Yes. Mamas Package Program is an approved NYS DOCCS package vendor, and every item we sell is commercially sealed and meets the requirements of Directive 4911 (Packages Sent or Brought to Facilities).

Facility rules can change, and some facilities have extra limits. If you're unsure whether an item is allowed, please check with the facility before you order.

You'll need the incarcerated individual's full name, DIN (Department Identification Number) and the facility where they're housed. Please double-check the DIN before you check out.

Under NYS DOCCS Directive 4911, an incarcerated individual can receive up to 3 vendor food packages a month, with a combined weight of no more than 40 lbs.

Packages from other vendors count toward the same limit. NYS DOCCS doesn't count non-food items toward the food weight limit.

We'll replace it with a similar item of equal or greater value.

If you don't want substitutions, tell us when you order (or check "Do NOT substitute" on the mail-in order form) and we'll issue a credit for that item instead. You can also list alternate choices.

Yes. Prices are subject to change without notice, depending on market value and supplier costs. Orders are charged at the price in effect when we process them.

Ordering by mail from a printed catalog? If a price has changed, overpayments are kept as a credit and short payments mean we adjust the order. Call (201) 256-1410 to confirm current prices.

Yes! We price match all competitors. If another NYS DOCCS-approved package vendor lists the same item for less, we'll match their price.

To qualify, the item must be the same product and size, the competitor's price must be current (not an expired sale), and you'll need to show us a link or screenshot of their price.

Call (201) 256-1410 or email info@mamaspackageprogram.com with the details before you place your order, and we'll match the price for you.

Orders ship within 48 hours of being received and processed, excluding weekends and major holidays. Everything is packed fresh in insulated packaging and sent by expedited shipping directly to the facility.

Need it sooner? Add Same-Day Shipping (+$10) to your order. It applies to orders received and processed the same business day.

Please don't order before the month the package is meant for (for example, order an April package on or after April 1). You'll get tracking and delivery confirmation by email.

Shipping is priced by the total weight of the package:

1–2 lbs $8.50  |  2–4 lbs $9.50  |  4–5 lbs $10.50  |  5–7 lbs $11.50  |  7–9 lbs $13.50  |  9–11 lbs $15.50  |  11–13 lbs $17.00  |  13–15 lbs $18.50  |  15–17 lbs $21.50  |  17–19 lbs $23.50  |  19–21 lbs $25.50  |  21–23 lbs $27.00  |  23–25 lbs $29.00  |  25–27 lbs $30.00  |  27–29 lbs $31.00  |  29–32 lbs $32.00  |  32–34 lbs $33.50  |  34–40 lbs $35.00

Every product lists its weight, and the bag shows your package weight as you shop. Same-day shipping is an extra $10.

Yes. Add Same-Day Shipping (+$10) to your order. It applies to orders received and processed the same business day. On the mail-in form, fill in the Same-Day Shipping line.

Every package ships with tracking. You'll get tracking information and a delivery confirmation at the email address you give us at checkout.

Yes. Our Thanksgiving Feast Pack and Christmas Holiday Pack are ready-made holiday packages in the Bundles section, priced 10% below buying the items separately. Order early in the month so they arrive in time for the holiday.

We accept Visa, Mastercard, American Express, Discover, PayPal, Zelle, Cash App, Amazon Pay, money orders and facility checks (disbursements).

For Zelle, Cash App or money orders, call (201) 256-1410 for payment details. Please include the DIN with every payment. SNAP/EBT benefits are not accepted.

Yes! Take $10 off any order over $100 (before shipping) placed during the birthday month. The discount can't be used on a first order. Call (201) 256-1410 or mention it on your mail-in order form.

Yes. Refer five or more people from your facility. When each one places a first order and gives your name as the referrer, you'll get a $25 credit on your next order.

Fill out the free catalog form on our About page (or click "Free catalog" at the top of any page). We'll mail a printed catalog with prices, weights and a mail-in order form, free, to you or directly to the incarcerated individual at the facility. You can also call (201) 256-1410.

Orders can be cancelled within 24 hours, as long as they haven't shipped. A 10% cancellation fee applies to cover processing.

Call (201) 256-1410 or email info@mamaspackageprogram.com right away to change or cancel an order.

Perishable food can't be returned or refunded, for food safety.

Non-perishable items may be returned unused and in their original packaging. A 15% restocking fee applies, return shipping is paid by the customer, and shipping charges are not refundable.

Refused packages: to receive any credit, send us the signed disposal form from the facility's package room. Packages refused because of SHU or keeplock status, transfer, court, security or medical holds, loss of privileges, or going over package or weight limits are not eligible for a refund.

If a package is returned to us (for example because of a transfer or loss of privileges), we refund the non-perishable items, minus shipping.

Refunds go only to the original customer or recipient, back to the original payment method. Store credits never expire and can't be transferred.

Contact us first, before going to the facility's package room. Call (201) 256-1410 or email info@mamaspackageprogram.com. Our customer care team can resolve many issues and discrepancies directly.

¡Sí! Hablamos español. Llámenos al (201) 256-1410 y le ayudamos a escoger productos, calcular el peso del paquete y hacer su pedido.

Yes. Our team can help you in Spanish by phone at (201) 256-1410.